
In House Social Media Management
NorthShore Care Supply
The Goal
Develop and implement a comprehensive social media strategy to grow NorthShore’s audience, increase organic traffic, drive impressions, and boost engagement while maintaining the brand’s compassionate and supportive voice.


My Role
Performance Tracking: Implemented robust tracking systems, including UTMs, to accurately measure and analyze organic social performance.
Social Strategy Development: Crafted a tailored strategy based on competitive research, platform knowledge, and insights from a prior social media audit.
Content Creation & Management: Designed engaging and visually appealing posts aligned with newly established content pillars.
Video Strategy Implementation: Expanded NorthShore’s video content through in-house production and collaborations with content creators.
Paid Ad Creation: Create and run paid ads campaigns on YouTube and Meta to drive brand awareness and sales. $13,000 monthly budget was utilized.
Approach
Data-Driven Adjustments: Introduced comprehensive tracking and reporting systems to monitor performance, enabling continuous strategy refinement.
Content Pillars: Established four distinct pillars—Caregiver’s Corner, NorthShore News, Product Highlights, and Fun/Games—to guide content creation and cater to diverse audience interests.
Video Content: Transitioned from static Canva animations to high-quality, engaging video formats such as talking-head videos, behind-the-scenes footage, and product demos, significantly increasing video output.

Year 1 Results
- Followers: Increased by 89%
- Engagements: Increased by 210%
- Impressions: Increased by 214%
- Facebook Video Views: Increased by 1,693.7%
- Video Views: Increased by 263%
- Traffic to Website: Increased by 1,471.5%
Key Achievements
- Implemented visually compelling, trend-aware content that encourages user interaction while staying true to NorthShore’s “caring friend” voice.
- Successfully integrated content creators to diversify and enhance content offerings.
- Developed dynamic, engaging content formats, including giveaways, customer opinion campaigns, and pop culture references, resulting in a significant boost to audience engagement and brand visibility.
To the right are some graphs depicting the growth NorthShore experienced Year over Year. I started at the company in September 2023 and picked up the Paid Advertising in December 2023.
I’ve also included screenshots showing the organic results of two of my Instagram reels.
